Frequently asked questions

Here at Dash, you can pay for your uniforms by credit card in up to 6 installments, by bank slip, or via Pix for upfront payment.

No minimum order here :) You can buy as many pieces as you'd like on the site.

Yes! A good portion of our catalog, including many of our best sellers, is already available for immediate shipping.

To find them, simply go to the category of the desired item and use the “Ready to Ship” filter to view the available options.

At checkout, you can choose to pick up your order at our showroom in Belo Horizonte or have it delivered to your address. In both cases, the turnaround time is up to 2 business days for orders without embroidery.

The lead time varies according to the order type:

Orders with custom-made products: shipping within 30 business days after payment confirmation (not after purchase). For payments via bank slip (boleto), for example, the lead time only begins after the payment is cleared.
Orders containing only ready-to-ship and/or outlet products (without embroidery): shipping within 2 business days.
Orders with ready-to-ship and/or outlet products with embroidery: shipping within 10 business days after embroidery approval.
Orders with both ready-to-ship and custom-made items: follow the lead time for custom-made products, as shipping is carried out together once all items are completed.

Note: For orders with embroidery, we will contact you for approval of the design. To avoid delays, we recommend that validation be done as soon as possible, as the shipping lead time begins after this step.

No. We work exclusively with the models available in our catalog in the online store.

Currently, we do not make changes to the characteristics of the pieces, such as length, sleeve type, collar, among other details.

For exclusive projects, discover our Creative Studio and see how we can develop a unique uniform for your brand: https://estudiocriativo.dashuniformes.com.br/

We do not offer custom tailoring. Our pieces follow a size chart developed to provide a good fit, catering to different body types with comfort and functionality.

To make choosing easier, we provide a size chart for all items as well as tools to help you determine your ideal size.

We do not make individual adjustments to garments. We work with a size range from 34 to 52 (XS to 3XL) and, for shirts, from size 0 to 7.

For measurements outside of this range, we offer a special size option, with a 30% surcharge on the price of the item.

In these cases, you must contact our sales team through one of our service channels. This allows us to make the desired model and size available for purchase on the website.

**To ensure the best fit, we also request that the customer provide a reference garment, which will be used as a base for production.

To add embroidery to your order, it's quite simple:

Access the page for the desired item;
On the right side, just below the quantity of items, select where the embroidery will be applied (bust, sleeves, or back);
Next, upload your logo in PNG or PDF format;
Add to cart and finalize your purchase.

After the purchase, our team will contact you with a proof of the application for validation of the size, artwork, and position of the embroidery. Production only begins after this approval.

No. Items with embroidery or any type of customization cannot be exchanged or returned, as they are produced on demand for each customer.

According to the Consumer Protection Code, personalized products are not eligible for the right of withdrawal, as they cannot be resold.

Therefore, it is very important to review all information before final approval of the order.

In the event of any production error or defect in the item, we will process an exchange as usual.

The acronym at the end of each garment name indicates the fabric it is made of. For example: the Zélia vest (CRH) is made of Crepe Dash fabric.

To maintain uniformity, it is ideal to choose pieces with the same acronym, avoiding variations in color and texture.

If you need help, our team is available on WhatsApp to guide you in making the best choice.

All of our items have a size chart available on the product page, where you can compare it with your measurements to choose the ideal size.

In addition, we have a tool that helps you find the most suitable size in a simple way. Just enter some information, such as height, weight, and how you prefer the fit of the item, and the system will suggest the most recommended size for you.

If you prefer, you can also check out this video with practical guidelines on how to take your measurements:
→ https://www.youtube.com/watch?v=LG5VPyXbpQU

If you still have questions, our team can also help you through our customer service channels.

You can track your order through different stages:

As soon as the order is released for production, we send an email informing you that it has started being produced, along with the estimated shipping date;
If the order includes embroidery, our team will contact you with a proof file for you to validate the size, artwork, and position.
At any time, you can also check the order status in the “My orders” area of your account on the website;
After shipping, you will receive an email with the tracking code to follow the delivery via the carrier;
When the order is delivered, we also send a confirmation of receipt via email.

This way, you can follow the entire process, from start to delivery.

The Dash Creative Studio is our specialized consulting platform for companies looking to develop exclusive uniforms aligned with their brand identity.

We create personalized projects that combine aesthetics, functionality, and strategy. Our work can range from concept creation and garment design to full uniform development, depending on the needs of each company.

It is a process built in partnership with your team, focused on translating the essence of your brand into every detail of the uniform.

Discover the projects we have already developed and see how we can create something unique for your brand: https://estudiocriativo.dashuniformes.com.br/

We follow the guidelines of the Consumer Defense Code. To check all the details regarding deadlines and conditions, just access our exchange and return policy: https://dashuniformes.com.br/policies/refund-policy

Our showrooms are spaces dedicated to displaying our collection. In them, you can see the available models, colors, fabrics, and sizes up close, as well as try on the pieces to make a more confident choice.

If your company already decides on the models during the visit, our team will assemble your order on the website and send you the link or bank slip for payment.

It is worth remembering that the Belo Horizonte showroom operates by appointment only. For our units in São Paulo and Rio de Janeiro, no prior appointment is necessary.

To schedule your visit in BH, simply contact our team via WhatsApp.